Clear Shipping, Dispatch And Delivery Policy

Introduction

This Shipping Policy applies to all eligible orders placed through the official Bros Lifestyle website. Bros Lifestyle is operated by BROS LIFESTYLE PRIVATE LIMITED.

The purpose of this policy is to explain order processing, dispatch, delivery timelines, courier serviceability, shipping charges, failed delivery, returned shipment and customer support process.

Scope Of This Policy

This policy applies to fashion products sold by Bros Lifestyle, including women collection products such as saree and kurta set, and men collection products such as oversize t-shirt, shirt and jeans.

This policy should be read together with our Terms and Conditions, Privacy Policy, Refund and Cancellation Policy, and Return and Replacement Policy.

Order Processing

Orders are generally processed within 1 to 3 business days after successful payment confirmation and order verification.

• Orders are not usually processed on Sundays, public holidays or courier non-working days.
• Processing may take longer during festive seasons, sale campaigns or high order volume periods.
• Orders may be held for verification if payment status, address details or customer contact details are incomplete.
• Orders may be delayed if product stock confirmation, quality check or packing verification is required.

Shipping Coverage

Bros Lifestyle ships orders across India, subject to courier partner serviceability, logistics availability and operational limitations.

Estimated Delivery Timeline

Delivery timelines are estimated and may vary depending on customer location, courier movement, shipment scan, product availability and logistics conditions.

These timelines are estimates only and are not guaranteed delivery dates. Courier delay, public holidays, weather, strikes, road disruption, natural events or operational issues may affect delivery.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. The final amount payable may include product price, applicable taxes, shipping charges, COD charges or other applicable charges shown during checkout.

• Free shipping may be available on selected products, selected order values or selected campaigns.
• Shipping charges may vary by location, order value, product weight or courier partner.
• Shipping charges may be non-refundable unless the order is cancelled by Bros Lifestyle before dispatch or as permitted by policy.
• Additional charges may apply for re-shipping if delivery fails due to customer-side issues.

Customer Address And Contact Accuracy

Customers must provide complete and accurate delivery information while placing the order. Bros Lifestyle is not responsible for delivery failure caused by incorrect or incomplete customer details.

• Customer name, full address, city, state, pin code and mobile number must be correct.
• Landmark, house number, floor number or alternate contact should be provided where needed.
• Address change may be possible only before the order is packed or dispatched.
• Once the order is shipped, address change depends on courier partner rules and may not be possible.
• If a parcel returns due to wrong address or unreachable customer, re-shipping charges may apply.

Order Tracking

Once the order is shipped or tracking information is available, customers may track the order through the Order Tracking page or through the courier tracking details where available.

Courier tracking may take some time to update after shipment creation, pickup scan or hub scan. A temporary delay in tracking update does not always mean the parcel is lost.

Delivery Attempts

Courier partners may attempt delivery based on their internal delivery process. Customers should keep their registered phone number active and ensure someone is available at the delivery address.

• Delivery may fail if the customer is unavailable, phone is unreachable or address is incorrect.
• Courier partner may contact the customer before or during delivery attempt.
• Customers should not refuse delivery unless advised by Bros Lifestyle support.
• Repeated failed attempts may result in return to origin.

Return To Origin

Return to Origin, also known as RTO, means the parcel is returned back to the seller or warehouse due to unsuccessful delivery.

In RTO cases, refund, re-shipping or cancellation will be handled according to order status, payment status and applicable policy. Additional shipping or handling charges may apply where permitted.

Partial Shipment Or Multiple Packages

In some cases, an order may be shipped in multiple packages due to stock location, product type, packaging requirement or courier process.

• Different products in the same order may have different tracking details.
• Delivery dates may vary for separate shipments.
• Customers should check all packages before raising a missing item request.
• If any item is missing, raise a support request with package photos, invoice and order details.

Damaged, Tampered Or Open Package

Customers should carefully check the package at the time of delivery. If the package appears open, damaged, tampered or suspicious, customers should record clear photos or video proof before opening it.

• Take photos of the outer package, shipping label and damaged area.
• Record an unboxing video if possible.
• Do not throw away packaging until the issue is resolved.
• Report damaged or tampered delivery through the support portal within the allowed policy timeline.
• Approval for return, replacement or refund depends on verification and policy eligibility.

Shipping Delay And Delivery Exceptions

Bros Lifestyle aims to dispatch and deliver orders within estimated timelines, but delays can happen due to reasons outside direct control.

• Courier network delay, hub delay or route delay.
• Public holidays, festivals, strikes or local restrictions.
• Weather conditions, natural events, transport disruption or road blockage.
• Bank or payment confirmation delay affecting order processing.
• High order volume during sale or festive periods.
• Address verification, customer confirmation or serviceability issue.

Cash On Delivery, If Available

Cash on Delivery, if available on the website, may depend on product type, location, order value, courier support and internal verification rules.

• COD may not be available for all pin codes or all products.
• COD orders may be cancelled if customer contact verification fails.
• Repeated refusal or fake COD orders may lead to account restriction.
• COD charges, if applicable, will be shown during checkout.

Need Dedicated Support?

To serve customers better and keep track of requests, Bros Lifestyle uses a dedicated support portal. Please submit shipping delay, delivery issue, RTO, damaged package, wrong delivery or missing item requests through the support portal.