Your Privacy Matters At Bros Lifestyle

Introduction

This Privacy Policy applies to the website, online store, order tracking page, customer support communication, payment confirmation process and related digital services operated under the brand name Bros Lifestyle by BROS LIFESTYLE PRIVATE LIMITED.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy. We process personal information for lawful, fair and necessary purposes connected with ecommerce operations, customer service, order fulfilment and legal compliance.

Scope Of This Policy

This Privacy Policy applies to customers, website visitors, account users, order recipients, support request users and any person who interacts with Bros Lifestyle through the official website.

This policy covers personal information collected when you browse products, add products to cart, create an account, place an order, make payment, use order tracking, contact support, request cancellation, submit return or refund information, or raise a grievance.

Information We Collect

We collect only the information reasonably required to operate our ecommerce website and serve customers. The types of information may include:

How We Use Your Information

Bros Lifestyle uses customer information for the following legitimate ecommerce and business purposes:

• To create, verify, process and manage customer orders.
• To deliver women collection and men collection products to the customer address.
• To confirm payment, issue invoices, manage refunds and handle payment disputes.
• To provide order tracking, delivery updates and customer support.
• To manage cancellation, return, replacement, refund and grievance requests.
• To prevent fraud, misuse, unauthorized transactions and website abuse.
• To comply with applicable Indian laws, ecommerce obligations, tax records and regulatory requirements.
• To improve website performance, product display, checkout flow and customer experience.
• To send service-related communication such as order confirmation, delivery updates and support replies.

Fashion Product Specific Information

As a men and women fashion ecommerce store, we may collect product preference information when customers browse or purchase products such as saree, kurta set, oversize t-shirt, shirt and jeans. This may include selected size, color, product category, style preference and purchase history.

Such information is used to process orders, improve product availability, display relevant products, support size or product related queries and manage return or replacement requests where applicable.

Payments And Transaction Information

Payments on our website may be processed through third-party payment gateways, banks, UPI systems or other authorized payment service providers. We do not intend to store complete card numbers, CVV, UPI PIN, net banking passwords or sensitive banking credentials on our website.

We may receive limited transaction information such as payment status, transaction ID, payment reference, amount, payment date, gateway response and refund reference for order confirmation, accounting, customer support and dispute resolution.

Customers should make payments only through the official Bros Lifestyle website checkout. Do not make payments through unknown links, personal accounts, unofficial QR codes or unauthorized requests.

Cookies And Website Technologies

Our website may use cookies, pixels, analytics tools, session storage and similar technologies to keep the cart active, remember login sessions, improve website speed, understand traffic and provide a better shopping experience.

You can manage cookies through your browser settings. However, disabling certain cookies may affect account login, cart, checkout, payment flow or order tracking features.

Sharing Of Personal Information

We do not sell customer personal information. We may share necessary information only with parties required to complete ecommerce operations and legal obligations.

• Payment gateways and banks for payment processing and refund handling.
• Courier and logistics partners for delivery, pickup, return and tracking.
• Technology service providers for hosting, website security, analytics and system maintenance.
• Customer support tools used to manage service requests and grievances.
• Tax, accounting, legal or compliance professionals where required.
• Government authorities, courts, regulators or law enforcement agencies when legally required.

Data Security

We use reasonable administrative, technical and operational measures to protect customer information from unauthorized access, misuse, alteration, loss or disclosure. These measures may include secure hosting, access controls, password protection, SSL encryption, limited staff access and regular system monitoring.

No digital platform can guarantee complete security. Customers should protect their account password, avoid sharing OTPs or payment credentials and immediately report suspicious activity.

Data Retention

We retain personal information only for as long as necessary for order processing, customer support, warranty or dispute handling, tax records, accounting, fraud prevention, legal compliance and business record purposes.

When information is no longer required, we may delete, archive, anonymize or securely restrict access to it, subject to applicable law and legitimate business requirements.

Your Privacy Rights

Subject to applicable law and verification, customers may request access, correction, update or deletion of their personal information. Customers may also raise questions about how their personal data is used.

• You may request correction of inaccurate account, billing or shipping information.
• You may request support for updating your contact details.
• You may request deletion of certain personal information, subject to legal and business record requirements.
• You may withdraw consent for optional marketing communication where applicable.
• You may raise a grievance regarding personal data handling.

For security reasons, we may ask you to verify your identity before processing a privacy request.

Marketing Communication

We may send promotional messages, offers, product updates or collection updates only where permitted by law or where the customer has provided contact information for such communication.

Service-related communication such as order confirmation, payment confirmation, delivery updates, support replies and policy notices may still be sent because they are necessary for order fulfilment and customer service.

Children Privacy

Our website is intended for use by adults or persons using the website under the guidance of a parent or guardian. We do not knowingly collect personal information from children for independent account creation or purchase activity without appropriate supervision.

If a parent or guardian believes that a child has provided personal information on our website, they may contact us for assistance.

Third-Party Links

Our website may contain links to payment gateways, courier tracking pages, social media pages, support tools or other third-party websites. We are not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of third-party websites before submitting personal information on those platforms.

Updates To This Privacy Policy

Bros Lifestyle may update this Privacy Policy from time to time to reflect changes in business operations, website features, legal requirements, security practices or customer service processes.

The updated policy will be posted on this page with a revised “Last Updated” date. Customers are encouraged to review this page periodically.