Frequently Asked Questions

Visit the official Bros Lifestyle website, choose your product, add it to cart and complete checkout through the website. Please avoid placing orders through unofficial links or personal payment requests.

After successful checkout, you may receive order confirmation through the website, registered email, SMS or account section, depending on the available system settings.

You can track your order from the Order Tracking page. Use the correct order number and the contact details used during checkout.

Check your order ID carefully. If the issue continues, submit a request through the support portal with your order ID, registered mobile number, email address and payment reference.

Bros Lifestyle offers both women collection and men collection. Women collection includes styles such as saree and kurta set. Men collection includes oversize t-shirt, shirt and jeans.

Please check the product size details before placing your order. Compare the product measurements with your usual fit, especially for kurta sets, shirts, t-shirts and jeans.

Yes. Slight color variation may occur due to photography lighting, screen brightness, device display settings and fabric or material reflection.

Yes. If product details are not clear, contact support before placing the order. This helps avoid confusion related to size, color, product type or expected use.

Yes. Customers should complete payment only through the official Bros Lifestyle website checkout. Do not pay through unknown links, personal accounts or unofficial payment requests.

Do not make repeated payments immediately. Keep your transaction ID, payment screenshot, amount, date, registered email and mobile number ready, then submit a request through the support portal.

Keep the transaction reference, UTR if available, payment screenshot, bank deduction message and order details until the payment issue is resolved.

Yes. Sometimes payment gateway, bank server or network delay can affect confirmation. If the order is not confirmed after a reasonable time, contact support with payment proof.

Delivery may be available across serviceable locations in India, depending on courier partner availability, address accuracy, product availability and logistics conditions.

Delivery time depends on order processing, dispatch status, courier serviceability, customer location, holidays, weather and logistics movement.

Address change may be possible only before dispatch. Submit the request as early as possible through the support portal with your order ID and correct address.

Courier tracking updates may take time to appear after pickup, hub scan or route movement. If the status remains unchanged for an unusual period, contact support with your order details.

Cancellation depends on the order status. If the order has already been packed or dispatched, cancellation may not be possible. Please check the cancellation policy or submit a request through the support portal.

Please read the Return & Replacement Policy first. If eligible, submit your request with order ID, product photos, packaging photos, invoice details and a clear reason.

Used, washed, altered, stained, tag-removed or customer-damaged products may not be eligible for return, replacement or refund.

Refund processing depends on approval, payment method, gateway process and banking timeline. The final timeline may vary after the request is approved.

You can contact Bros Lifestyle at +91 8670447066, info@broslifestyle.in or broslifestyle98@gmail.com.

Working hours are Monday to Friday, 9:00 AM to 6:00 PM.

The Grievance Officer is VIVEK KUMAR (DIN), designated as Grievance Officer.

Bros Lifestyle is operated by BROS LIFESTYLE PRIVATE LIMITED. CIN: U46410UW2026PTC254809.