Clear Return And Replacement Rules For Fashion Orders

Introduction

This Return and Replacement Policy applies to all eligible products purchased from the official Bros Lifestyle website. Bros Lifestyle is operated by BROS LIFESTYLE PRIVATE LIMITED.

The purpose of this policy is to clearly explain when a return or replacement request may be accepted, what conditions must be met, what documents or proof may be required, and when a request may be rejected.

Scope Of This Policy

This policy applies to fashion products sold through Bros Lifestyle, including women collection products such as saree and kurta set, and men collection products such as oversize t-shirt, shirt and jeans.

This policy should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy and Refund and Cancellation Policy.

Return And Replacement Window

Bros Lifestyle allows eligible return or replacement requests within 7 days from the date of delivery, subject to product condition, category eligibility, proof verification and quality check approval.

• The 7 day period starts from the date on which the order is marked delivered.
• Requests raised after 7 days may be rejected.
• Return or replacement is not automatically guaranteed and will be approved only after review.
• Products marked as non-returnable, final sale or clearance may not be eligible.

Eligible Return Or Replacement Cases

A return or replacement request may be accepted only in genuine and verifiable cases, including:

Required Product Conditions

To qualify for return or replacement, the product must satisfy all applicable conditions below.

• The product must be unused, unworn and unwashed.
• The product must not be altered, stitched, resized, stained, perfumed or damaged by the customer.
• Original tags, labels, barcodes and brand packaging must be intact where applicable.
• Original invoice, accessories, freebies and product inserts must be returned where applicable.
• The product must pass quality check after it reaches the warehouse or inspection team.
• The product must be packed safely to avoid damage during reverse pickup or customer return shipping.

Non-Returnable And Rejected Cases

Return or replacement may be rejected in the following cases:

• Product is used, worn, washed, altered, resized, stitched, iron-damaged or customer-damaged.
• Original tag, label, barcode, packaging or invoice is missing where required.
• Return request is submitted after the allowed 7 day window.
• Product is damaged after delivery due to customer handling or improper storage.
• Customer selected wrong size, wrong color or wrong product without checking details.
• Minor color variation caused by photography, lighting, screen brightness or device display settings.
• Product is marked as non-returnable, final sale, clearance, customized, altered or special order.
• Complaint proof is incomplete, unclear, edited, misleading or not related to the delivered product.
• Product is returned without approval or without following the support process.
• Payment was made outside the official Bros Lifestyle website checkout.

Fashion Product Specific Rules

Fashion products require careful inspection because fit, fabric, color, stitching, usage condition and packaging directly affect return and replacement eligibility.

Size, Fit And Color Variation

Customers should check size details, product description, images, fabric information and available product options before placing an order.

• Size and fit may vary by product type, pattern, fabric, cut and design.
• Oversize products are intentionally designed with a relaxed fit.
• Color may slightly vary due to lighting, photography, screen settings and fabric reflection.
• Minor shade difference or expected fit variation does not automatically qualify for replacement.
• Size replacement may depend on availability of the requested size and product category eligibility.

How To Request Return Or Replacement

Customers must submit return or replacement requests through the dedicated support portal with complete details and proof.

Replacement Rules

Replacement may be approved where the product is eligible, the issue is verified and replacement stock is available.

• Replacement is subject to product availability.
• If the same product is not available, Bros Lifestyle may offer an alternative solution as per policy.
• Replacement will be dispatched only after approval and quality check of the returned product where applicable.
• Replacement request may be rejected if the product does not satisfy return conditions.
• Only eligible product replacement will be processed. Additional claims may require separate review.

Quality Check And Inspection

All returned products are subject to quality check. Approval of a return pickup does not mean final approval of return, replacement or refund.

• The product will be checked for usage marks, stains, wash signs, smell, damage, missing tags and missing items.
• Package content will be matched with original order details.
• Photos and documents submitted by the customer may be compared with the returned product.
• If quality check fails, the return or replacement request may be rejected.
• If rejected, the product may be sent back to the customer, and additional shipping charges may apply where permitted.

Reverse Pickup And Return Shipping

Reverse pickup may be arranged where courier service is available. In some locations, customers may be required to self-ship the product to the address or pickup point provided by support.

• Customer must keep the product packed and ready for pickup.
• Pickup failure due to customer unavailability may delay the request.
• Reverse pickup availability depends on courier partner serviceability.
• Customer must not hand over a different product, used product or incomplete product.
• Self-shipping charges may be handled as per approval status and case eligibility.

Refund Linkage

If a return request is approved for refund instead of replacement, the refund will be handled as per the Bros Lifestyle Refund and Cancellation Policy.

• Refund is processed only after approval and successful quality check where applicable.
• Refund timeline starts after approval, not from the date of request submission.
• Shipping charges, COD charges, convenience fees or handling fees may be non-refundable unless policy allows.
• Refund will be processed to the original payment method or another permitted method, depending on payment mode.

Customer Responsibilities

Customers must cooperate honestly during the return and replacement process.

• Do not submit false claims, edited photos or misleading complaints.
• Do not return a used, different, damaged or incomplete product.
• Keep order ID, invoice, payment proof, photos and packaging proof ready.
• Raise the request within the allowed policy timeline.
• Use only the official support portal and official contact details for communication.

Need Dedicated Support?

To serve customers better and keep track of requests, Bros Lifestyle uses a dedicated support portal. Please submit return, replacement, damaged product, wrong product, missing item or grievance requests through the support portal.