Terms For Using Bros Lifestyle Website

Introduction

These Terms and Conditions apply to the website and online store operated under the brand name Bros Lifestyle by BROS LIFESTYLE PRIVATE LIMITED. The terms apply to all visitors, customers, registered users and persons who use our website for browsing, shopping, order tracking or support.

By accessing or using this website, you agree to follow these Terms and Conditions, our Privacy Policy, Shipping Policy, Refund and Cancellation Policy, Return and Replacement Policy and any other policy displayed on the website.

Acceptance Of Terms

By using the Bros Lifestyle website, placing an order or contacting us for support, you confirm that you have read, understood and accepted these Terms and Conditions.

If you do not agree with these terms, you should not use the website, create an account, place an order or submit personal information through the website.

Company Information

The website is operated by BROS LIFESTYLE PRIVATE LIMITED. The brand name used for ecommerce operations is Bros Lifestyle.

Eligibility To Use The Website

You may use this website if you are legally capable of entering into a valid agreement under applicable law. If you are using the website on behalf of another person, family member or organization, you confirm that you have proper authority to do so.

Minors should use this website only under the guidance and supervision of a parent or legal guardian. The parent or guardian will be responsible for any order, payment or activity made by a minor.

Customer Account And Login

Customers may be required to provide accurate details such as name, mobile number, email address, billing address and shipping address for account creation, checkout, order updates and support.

• You are responsible for keeping your account login details safe.
• You must provide correct and updated information while placing an order.
• You must not use false identity, fake address, unauthorized contact details or another person’s information without permission.
• We may restrict, suspend or cancel access if misuse, fraud, suspicious activity or policy violation is found.

Products And Collections

Bros Lifestyle offers men and women fashion products through the official website. The women collection may include saree and kurta set styles. The men collection may include oversize t-shirt, shirt and jeans.

Product availability, size, color, design, fabric, stock and pricing may change from time to time. A product shown on the website does not guarantee permanent availability.

Product Display, Color And Size

We try to display product images, descriptions, prices and details as accurately as possible. However, actual product color may slightly vary because of photography lighting, device screen, display brightness, fabric texture, batch difference or image compression.

Customers should check product description, size details, material information and available images before placing an order. For fashion products, size and fit may vary by product type, pattern, fabric and design.

Pricing, Taxes, Offers And Availability

Product prices are displayed on the website and may include or exclude applicable taxes, shipping charges, handling charges or discounts depending on the checkout configuration. The final amount payable will be shown during checkout before payment.

• Prices may change without prior notice.
• Offers, coupons and discounts may be limited by product, date, stock or customer eligibility.
• Discounts cannot be claimed after order placement unless clearly allowed by the offer terms.
• If a pricing error is found, we may cancel the affected order and refund the paid amount where applicable.

Order Placement And Acceptance

Placing an order on the website means you are making an offer to purchase the selected product. Order confirmation does not always mean final acceptance if payment fails, product becomes unavailable, address is incomplete, fraud risk is detected or any operational issue occurs.

• We may accept, reject, cancel or hold an order for verification.
• Orders may be cancelled if customer details are incomplete, incorrect or suspicious.
• Bulk orders, unusual order patterns or high-risk orders may require additional verification.
• Customers must ensure that shipping address, phone number and email address are correct before checkout.

Payments And Transaction Terms

Customers should make payment only through the official Bros Lifestyle checkout page and approved payment options shown on the website. Do not pay through unknown links, personal bank accounts, unofficial QR codes, social media messages or unauthorized payment requests.

Payment confirmation may depend on the payment gateway, bank, UPI network or payment service provider. If payment is deducted but the order is not confirmed, customers should not make repeated payments immediately. Please contact support with payment proof.

• Keep transaction ID, payment screenshot, UTR if available and registered contact details safe.
• We are not responsible for payments made outside the official website checkout flow.
• Refunds for failed, duplicate or eligible cancelled payments will be processed as per applicable policy.
• Payment gateway charges, bank charges or third-party charges may be governed by the respective provider.

Shipping And Delivery

Delivery is subject to product availability, order verification, payment confirmation, courier serviceability, customer location, logistics conditions and correct address details.

• Delivery timelines shown on the website are estimated timelines and not guaranteed timelines.
• Delivery may be delayed due to public holidays, weather, logistics issues, courier delay or address problems.
• Customers must provide a complete and accurate shipping address with reachable phone number.
• If a parcel is returned due to wrong address, customer unavailability or refusal, additional charges may apply.

Cancellation Terms

Cancellation may be allowed only before the order is packed, shipped or dispatched, depending on operational status and applicable policy. Once an order has entered packing or dispatch stage, cancellation may not be possible.

Bros Lifestyle may cancel an order due to payment failure, stock unavailability, pricing error, incorrect address, suspicious transaction, misuse, website error or operational limitation.

Return, Replacement And Refund

Return, replacement and refund requests are subject to the Return and Replacement Policy and Refund and Cancellation Policy displayed on the website. Customers should read those policies before placing an order.

• Products must be unused, unworn, unwashed and returned with original tags, labels and packaging where applicable.
• Products damaged by the customer may not be eligible for return, replacement or refund.
• Return requests may require product photos, packaging photos, invoice details and a clear issue description.
• Refunds, where approved, will be processed through the original payment method or another permitted method.
• Some products may be marked non-returnable due to hygiene, sale condition, product nature or policy restrictions.

Customer Responsibilities

Customers must use the website lawfully and honestly. Any misuse of the website, support system, payment process, coupon system, review system or return process may result in order cancellation, account restriction or legal action where necessary.

• Do not place fake, fraudulent or unauthorized orders.
• Do not submit false complaints, edited screenshots or misleading product claims.
• Do not misuse coupons, offers, refund processes or chargeback systems.
• Do not upload illegal, abusive, harmful or false content through any support form.
• Do not attempt to hack, damage, overload, copy or misuse the website system.

Support Portal And Communication

To serve customers better and keep track of requests, Bros Lifestyle uses a dedicated support portal. Customers should use the support portal for order, payment, delivery, cancellation, return, refund and grievance related requests.

Intellectual Property

All website content, brand name, layout, text, images, graphics, product presentation, designs, icons, interface elements and other materials displayed on the website are owned by or licensed to Bros Lifestyle, unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell, misuse or commercially exploit website content without prior written permission.

Reviews, Feedback And User Content

Customers may submit reviews, ratings, feedback, product photos or support content where such features are available. By submitting content, you confirm that the content is genuine, lawful, accurate and does not violate the rights of any third party.

We may remove or reject content that is abusive, false, misleading, promotional, unlawful, offensive, spam-like or unrelated to the product or service.

Privacy And Personal Data

Customer information is collected and used as described in our Privacy Policy. By using the website, creating an account or placing an order, you agree that your information may be used for order processing, delivery, payment confirmation, customer support, legal compliance and service improvement.

Please read the Privacy Policy carefully to understand how personal information is collected, used, stored and protected.

Limitation Of Liability

Bros Lifestyle aims to provide accurate information and reliable service, but we do not guarantee that the website will always be uninterrupted, error-free, delay-free or completely secure.

• We are not responsible for delays caused by courier partners, banks, payment gateways or events beyond our control.
• We are not responsible for customer losses caused by incorrect address, wrong contact details or payment outside official checkout.
• We are not liable for indirect, incidental, consequential or special damages to the maximum extent permitted by law.
• Nothing in these terms limits any consumer rights available under applicable Indian law.

Force Majeure

Bros Lifestyle will not be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, strikes, courier disruption, internet failure, payment gateway downtime, bank server issues, government restrictions, public emergencies, cyber incidents, transport interruption or other unavoidable circumstances.

Governing Law And Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any dispute shall be handled in accordance with applicable Indian laws, consumer protection rules and competent legal forums.

Subject to applicable consumer law and statutory rights, disputes may be subject to the competent courts or authorities having jurisdiction over the registered office or relevant transaction.

Changes To Terms

Bros Lifestyle may update these Terms and Conditions from time to time due to changes in business operations, law, ecommerce process, payment systems, shipping process, return policy or website features.

Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated terms.